I can't place a trade or access my account from my computer! What should I do?
Telephone Orders
FXDD will have qualified staff that can execute Customers orders over the telephone. Telephone execution is intended only for those circumstances when trading via the FXDD Internet Trading Platform is not available due to technical problems or in situations when the Customer has no other connectivity option.
The FXDD Trade Execution desk can be reached by calling 1-866-FOR-FXDD (367-3933) or +1212-791-3933.
The following steps should be used to transact via the telephone:
The FXDD representative will ask for the Customer's User Name and Account Number from the Customer and confirm that the each match and confirm the identity of the Customer.
Once confirmed, the FXDD will ask for the Customer's Order. (i.e. "What is your Order?")
The Customer should provide the desired Order Type, Deal Action, Number of Lots, Currency Pair and Price (if not a Market Order). For example:
"Market Order to Buy 5 lots of EUR/USD" (NOTE: "at the market" is implied with Market Orders)
"Stop Loss Order to Sell 1 lot of USD/JPY at 118.00" If the Customer asks for a market price and the FXDD representative quotes a price, the customer acknowledges that the price as quoted is purely indicative. The actual price the customer deals at may or may not equal that price.
For the best and quickest results, FXDD requires that the Customer speak in English and to wait for FXDD Customer authorization before giving the order details.
The FXDD representative will repeat the order details or ask for the Customer to repeat the order if there was a problem with the original communication. For example, the FXDD representative may say, "We will buy 5 lots of EUR/USD at the Market". If the details are correct, respond "Agreed".
After the order is executed, the FXDD representative will indicate that the deal was "Done" and relay the deal details back to the Customer including the deal price, the amount the currency pair and the Deal ID.
The FXDD representative will ask for Acceptance by the Customer. Again the Customer should respond "Agreed" to acknowledge the details.
The FXDD representative will enter the details into the Account for the Customer. It is the Customers obligation to confirm that the deal was entered and properly reported in the Account upon the next subsequent log in.
FXDD dealers have discretion to refuse to take orders other than Market orders if conditions require.
How do I know if I have a virus or spyware (malware)?
Spyware or a computer virus may be installed on your computer. In the event that Spyware was installed on your computer even though you may have removed the virus, or fix the problems it caused, the spyware remains on your computer. The Spyware remains on a user’s computer collecting data and reporting back to parties interested in stealing information. Clues that you may have Spyware:
Slow Internet connection.
Excessive amount of annoying pop-up windows.
Computer crashes.
Identity theft.
To find out if you have a virus or spyware, run your virus protection software and any scanning tools.
How do I keep viruses and spyware off of my computer?
Here’s what you can do:
Be cautious of suspicious emails from unknown sources, as they can infect your computer.
Steer clear of websites of ill repute — these are a haven for malicious and annoying intruders.
Make sure that you have anti-virus and anti-spyware installed and don’t forget to update it every week.
Be sure to update your PC with the latest patches from Microsoft.
What is DSL Internet?
A DSL modem connects your computer to a phone line in order to transmit digital data. If your computer already has an internal modem (called a voiceband modem), you can “dial-in” through your telephone landline. Otherwise, you’d need to purchase an external modem. Provider companies sometimes offer these at no charge with your subscription. These usually connect to your USB port.
The speed at which a DSL modem sends and receives data varies from hundreds of kilobits per second to many megabits per second.
Advantages:
You can access both the Internet and your phone line at the same time.
Faster speed than dial-up.
Ability to choose between different connection speeds and pricing from various providers.
Disadvantages:
Receives data faster than it sends it.
Sometimes not available in remote areas.
The farther you are from the provider’s central location, the slower the transmission.
I have a wireless network and I cannot connect to it. What do I do?
Power cycling your modem can often restore connectivity. Here’s how:
Shut down and turn off all computers on the network.
Unplug both the cable modem and the router.
Wait a few minutes. Plug in the cable modem.
After the lights stop flashing on the cable modem (could take up to a minute), plug the router back in.
Wait until the lights stop flashing on the router. Turn on any computer on the network.
My computer is slow and I want to increase the speed. What is causing the issue?
There could be a number of things causing your PC to run slower. It could be that you have too many programs running in the background. Or slow speed may be a result of Spyware or viruses. Bring it into your local PC repair center. Local PC repair centers can diagnose the problem and fix it.
What is cable Internet?
A cable modem transmits digital data over existing cable television lines. They can either be internal or external. The speed at which it sends and receives data varies from just a few megabits per second to many megabits per second.
Advantages:
Performance is not based on distance from the provider’s central location.
Faster speed than dial-up and most often DSL.
Disadvantages:
You share the available bandwidth of a single cable line with others in your neighborhood. The more people using cable at the same time, the slower the performance.
Could be more costly than DSL.
Sometimes not available in remote areas.
What is satellite Internet?
This employs a satellite in orbit to relay data from the satellite company to each customer. Satellite Internet is usually among the most expensive ways of gaining broadband Internet access, but in rural areas it may only compete-cellular broadband.
Advantages:
True global broadband Internet access availability
Mobile connection to the Internet (with some providers)
Disadvantages:
Very high latency compared to other broadband services, especially 2-way satellite service.
Unreliable: drop-outs are common during travel, inclement weather, and during sunspot activity.
The narrow-beam highly directional antenna must be accurately pointed to the satellite orbiting overhead.
One-way satellite service requires the use of a modem or other data uplink connection.
I can't place a trade or access my account from my computer! What should I do? 
Why trade foreign currencies
