Will I be able to trade with both FXDD Trader and MetaTrader platforms simultaneously?
No. A user can only select one platform for use with a live account.
How do I insert chart indicators?
The steps are as follows:
On the top Menu bar, select INSERT > INDICATORS.
You can also navigate to the Navigator section and insert chart indicators from there.
How do I add my custom indicators onto my trading platform?
This file will have to be of the .mql format - meaning it has to end with .mql.
**For this example the indicator we want to add will be called test_indicator.mql.**
The steps are as follows:
Save this file to the following folder, using 'Save As': C:\Program Files\FXDD-MetaTrader4\ experts\indicators\
After saving, find the file test_indicator.mql in that folder. The symbol for a .mql file is a yellow diamond with an exclamation mark inside it.
Next restart MetaTrader and find the new indicator in MetaTrader's Navigator to the left side, in the Custom Indicators folder.
To add the indicator to a chart, simply select a chart, then double-click on the indicator in the Custom Indicators folder, select any non-default values you would like to have modified, then select OK.
How do I get around firewall protection?
Disable anti-virus firewall for the MetaTrader 4 application and open up port 443.
How can I create trend lines and other line studies?
The steps are as follows:
On the top Menu bar, select INSERT
Then select the desired trend line.
After releasing the mouse button, a graphic icon of the selected trend line with a cross hair attached will appear. Using the mouse, place the cross hair over the selected chart. Click and hold the mouse button while moving the mouse to adjust the size of the trend line.
Line study short cuts can also be quickly accessed by clicking on VIEW > TOOLBARS > LINE STUDIES to make the icons appear right below the Menu Bar.
There are additional options to select that appear on the top of the screen. These include fast clicks to the Trend line, Crosshair, Fibonacci Retracement, etc.
How do I display a bar chart?
On the top Menu bar, select CHARTS > BAR CHART or use the keyboard shortcut (Alt+1).
How do I obtain information on my account and daily transactions on the MetaTrader platform?
Use the TERMINAL section of the platform. If this section is not open, go to VIEW > TERMINAL (or use keyboard shortcut Cntrl+t).
The steps are as follows:
In the TERMINAL section, select the Account History Tab.
This tab shows the history of your account, For convenience, this information can be printed.
Right click anywhere in this section.
Select ‘Save as Report’. (This can be saved as an HTML file that can be converted to an Excel File for your records.)
How do I display a candlestick chart?
On the top Menu bar, select CHARTS > CANDLESTICKS CHART or use the keyboard shortcut (Alt+2).
How do I display a line chart?
On the top Menu bar, select CHARTS > LINE CHART or use the keyboard shortcut (Alt+3).
How do I zoom in or out of a chart?
The steps are as follows:
Make sure the “charts” toolbar has been enabled
Next, select the icon for the appropriate action located under the Menu Bar. i.e. ‘+’ and ‘-‘.
Select either icon to zoom in or out of the chart.
Or, us the keyboard shortcut for this function. To zoom in (Shift +), and to zoom out use ( - ).
Does the MetaTrader platform facilitate mini lot (10 K) trading?
Yes you can trade mini lots (10K) using the MetaTrader platform.
Here is the scale that we use for trading lot sizes on MetaTrader:
0.01 lots = 1,000 units of base currency (or dollars) Our “micro” lot size. 0.10 lots = 10,000 units of base currency (or dollars) Our “mini” lot size. 1.00 lots – 100,000 units of base currency (or dollars) Our “standard” lot size.
**Please note that trading in lot sizes that are not shown in the scale above is possible. An example would be an open a lot position of 0.60 (60,000 units), an 8.00 lot position (800,000 units), and even a 3.20 lot position (320,000 units). Please email us with any scale questions:sales@fxdd.com.mt.
**Also, note that other brokers may use a different scale to trade certain size lots. For instance, another broker may show 1.00 lots on a mini account is 10,000 units.
I’ve downloaded the MetaTrader platform. How do I log into my live account and start trading?
An email notification with a login name and password will be sent (i.e. Login: “60141” Password: “as4temp”).. Download and install the platform. Open the login screen. Note that a screen may open that asks to open an account. "X" out of this screen.
To login, go to FILE > LOGIN and type your login and password.
The server field has a drop-down menu, select the following server: ‘FXDD-MT4 Live Server’.
Listen for a DING sound (confirmation noise) and your account number will appear in the top left corner of the platform.
If you see prices moving in Market Watch and the correct balance in your Terminal section, you have successfully logged into your live account. If you are experiencing problems logging in, please email our Support Department.
How do I change my password on MetaTrader?
The steps are as follows:
On the top Menu bar, select TOOLS > OPTIONS or keyboard shortcut (Ctrl+O).
Under the SERVER tab, select CHANGE.
Input the current password in: “Current Password” text field.
Select ”Change master password” if it is not checked already.
Input the new password in: “New Password” text field.
Re-type the new password in the second “Confirm” text field.
How do I select the language used?
On the top Menu bar, select VIEW > LANGUAGES, select the language preference.
Are there any keyboard shortcuts I can use to show the different windows on the platform?
Most commonly used keyboard shortcuts:
Ctrl + M = Market Watch window
Ctrl + N = Navigator window
Ctrl + T = Terminal window
How do I see all the currency pairs that FXDD offers?
Within the Market Watch window, all of the currency pairs eligible to trade can be viewed by right-clicking within this section and selecting ‘Show All’. All currency pairs will appear thereafter.
How do I display High/Low Prices in the Market Watch window?
The Market Watch window, displays the high/low prices.
The steps are as follows:
In the Market Watch window right-click (anywhere)
Select “High/Low.” (The high and low prices will appear for each currency pair for that particular day.)
Do you provide a guide to assist with setting up charts? What type of options do I have?
Yes. The MetaTrader 4 platform is one of the most advanced platforms in the market and this is especially true regarding the charting options and packages that are provided within.
Use the Help Topics option under the Help Menu (press F1™) has a section labeled ‘Working with Charts’. This section should be a good start to get you going.
To change the overall appearance of the charts go to: Menu bar—Charts--Properties. This allows you to change the color of the background, foreground, grid, etc.). To adjust the size of the chart, roll over the border of the chart window and hold the mouse button down to adjust the size.
How do i change the time period on the metatrader charts?
To add time periods to the main menu bar select VIEW > TOOLBARS > PERIODICITY. (If needed) Use the following legend for applying time periods to charts:
M1 = 1 minute chart
M5 = 5 minute chart
M15 = 15 minute chart
M30 = 30 minute chart
H1 = 1 hour chart
H4 = 4 hour chart
D1 = daily chart
W1 = weekly chart
MN = monthly chart
Is there a user guide for MetaTrader 4.0?
Yes, inside the platform select HELP > HELP TOPICS or you can download it by clicking here. Please note that webinars are available to help with understanding the functionality of the platform. To participate in these webinars, please email our Sales Department.
What time zone am I seeing on the MetaTrader platform? Can this time be adjusted?
The time that is displayed on the MetaTrader is viewed as GMT +2. (Greenwich Mean Time plus 2 hours). This can also be viewed as EST + 7, CMT + 9, or PST +10.
A simple rule that can help keep track of the time zone is: Midnight on the platform coincides with 5 pm EST (New York Time). Unfortunately, the time on the MetaTrader platform cannot be changed. We apologize for any inconvenience.
*GMT time varies with daylight savings. GMT + 2 is from FALL to SPRING, and GMT + 3 is from SPRING to FALL.
How do I open an additional demo account in the MetaTrader platform?
The steps are as follows:
In the platform select FILE > OPEN AN ACCOUNT
Fill in the Required Information(be sure to check " I agree to subscribe to your newsletters")
Select Next (on the server page)
Select Next (Please note your username and password will appear)
Select Finish
The software will then automatically log into your new demo account, which will be displayed in the Navigator Window.
What are common file extensions supported by Expert Advisor's?
MQ4 and EX4 are the only file extensions supported.
What factors influence the incoming and outgoing traffic in the program?
Outgoing traffic depends on the user's activity. Outgoing traffic is really small. Incoming traffic directly depends on the number of open chart windows.
Can I receive alerts via Email?
Follow these steps to setup Email alerts within MetaTrader 4:
(All SMTP settings vary depending on your Internet Service Provider. If this error message is received, contact your ISP's technical support and ask for the SMTP settings. If you use Outlook, you can find out the SMTP settings by going to Tools > Email Accounts > Next > Change (> Cancel when done)).
Select to TOOLS > OPTIONS.
Select the EMAIL tab.
Edit these settings according to your ISP's requirements. Typically the light red text is a general guideline of should be entered. For clarification, call your ISP. (Note: web based email services such as Hotmail, Yahoo, Gmail and others will not work).
SMTP Server - This is your ISP's mail server address. SMTP Login - This is your login ID to access your mail. SMTP Pass - Your mail password. From - This is the email address the email will come from. This is typically the same address as stated in the SMTP login field. To - The address you want it to go to.
Before you click on the "TEST" button be sure to select “OK” to apply the settings, then go back into TOOLS > OPTIONS to test your settings. See the JOURNAL (Terminal window > Journal) for any error messages. The email settings in the tools menu can be combined with an Expert Advisor or Alert that triggers an email sent to you. We do not offer support for this.
Navigate to the ALERTS tab in the TERMINAL window. Right-click anywhere in this window, and select "CREATE".
Change the “ACTION” menu to ”MAIL.”
Set your parameters.
To the far right of the “SOURCE” field is a button with 3 dots, "...". Click this button to edit the specifics to your email (i.e. subject and body). Note, to send an email to your cell phone keep in mind that some cell phones are limited to 160 characters per message, including the subject line.
We suggest editing the Timeout and Max Iterations menus.(see below)
Click Ok.
Timeout means once the criteria is met it will wait X seconds before generating another signal. Max Iterations means it will generate a signal X amount of times before stopping.
Thus at default settings, if you do not edit this you will get an email every 10 seconds for the next three hours).
Can I receive alerts on MT4 via text messaging?
To have the platform send these alerts to a cell phone as text messages, insert the address in the ”To” field in the Email options (TOOLS > OPTIONS > EMAIL).
This address varies by carrier (check with your service provider). Here are some examples:
I have specific user settings that I would like to apply each time I start my platform how can I set them to load? (MT4 - Templates)
To save the settings to default so that whenever a new chart is opened the settings are automatically applied (once the chart is modified) go to the “Template” button (usually the last button on the right of the toolbar), click “Save Template” and give your template the name "Default.”.
Saving a template will save the following chart settings:
chart type (bars, candles or line)
color chart scale (zoomed in or out)
any custom indicators
any expert advisors
day separators
Is Gold and Silver available in MetaTrader 4?
Yes gold and silver are available for trading in Metatrader 4. By default neither gold nor silver appear on the Market Watch Panel. To display the gold and silver tickers do the following:
Right click in the Market Watch Panel
Select "Show All" for Gold (XAU/USD) and Silver (XAG/USD) to appear
Gold and Silver (XAUUSD, XAGUSD) market trading time is Sunday 7 PM to Friday 4 PM EST.
What happens if I have a stop loss on an open order, but I also have a trailing stop on the same order?
If the trailing stop gets triggered, there will be a new stop loss depending upon the trailing stop that you entered.
Where can I download the MetaTrader software?
Why trade foreign currencies
