MFSA, Category 3 Investment Services License No. IS/48817
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How may I make an enquiry in relation to my trading account?

FXDD Malta strives to ensure that all customer enquiries are dealt with promptly and effectively.

We are committed to assist you in any enquires which you might have regarding your trading account. Preferably account enquires should be submitted in writing via the contact e-mail link on our website.

Please include the following details in the enquiry: Name and Surname, Account Number, order number and details about your enquiry. Your enquiry will be acknowledged and FXDD Malta will strive to resolve the matter as soon as possible.

FXDD Malta has replied to my enquiry but I am not satisfied with the reply. What is my next step?

You may contact FXDD Malta Compliance Officer at inquiry@fxdd.com.mt who will look into your enquiry. FXDD Malta Compliance Officer will independently review your enquiry and will inform you of its outcome.

I am still not satisfied with the manner in which my enquiry was handled. What shall I do?

You may refer your case to the Customer Complaints Unit at the Malta Financial Services Authority (MFSA) via e mail to consumerinfo@mfsa.com.mt.

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